We now have so many PSPs that if we didn’t have Aurum, we would easily need three or more people to keep on top of everything.

The World Poker Tour is an entity in itself – amongst the global gaming community it commands both respect and trust whilst eliciting excitement. Taking the tour online as WPT Global therefore instantly grew the latter; however, at the same time it also created trepidation over whether their reputation would be at risk. 

Despite the concerns, there never should have been any. The World Poker Tour’s pedigree always comes first, and that’s why they partnered with Aurum Solutions, iGaming’s number one provider of automated reconciliation. 

The solution 

Bringing the World Poker Tour online issued a statement of intent – one centred on digitalising the world’s most successful poker experience. Already this has been realised with more players than ever now experiencing their best-in-class games.  

With their transactional volume rising, Aurum’s automated reconciliation platform became required as a solution for them to sustain their financial integrity. How come?  

• Because a powerful matching machine was now needed to reconcile vast numbers of transactions in seconds  

• Because APIs were now needed to centralise data from a growing number of PSPs 

• Because online players expect their funds to be updated promptly and accurately  

The results 

Given that the World Poker Tour wanted to guarantee that their venture into the world of online gaming was a success, they knew they needed a partner they could trust for their reconciliation. As such, they turned to Aurum Solutions.  

This decision proved to be the right one, especially for their PSP Specialist who is responsible for dealing with customer enquiries regarding deposits and funds, ensuring accuracy and coverage of financial records, and sustaining connections with payment providers so that player payments continue to flow successfully.  

Ultimately, for their PSP Specialist to manage all of their responsibilities, they require up-to-date financial insights with guaranteed data integrity, something that can only be achieved through exceptionally fast and completely accurate reconciliation. Fortunately, Aurum provides both of those outcomes as standard thanks to its powerful data-matching engine and fully customisable matching rules. 

I can’t imagine doing everything manually now that we have Aurum.

PSP Specialist, World Poker Tour 

Ensuring that the World Poker Tour is presented with accurate reconciled data places them on the right path to fulfil regulatory requirements and financial best practices. However, it should be noted that because they automate their reconciliation with Aurum, they in fact attains many more benefits. 

For example, Aurum has a bank of over 600 APIs. With this at their disposal, the World Poker Tour can guarantee that statements from their existing PSPs – and ones that they wish to work with in the future – are always instantly accessible within Aurum for reconciliation. As a result, their PSP Specialist is quickly alerted to any transactions that are shown within their PSP statement but not their payment gateway, PaymentIQ. When anomalies do arise, a swift resolution can therefore be made. 

We now have so many PSPs that if we didn’t have Aurum, we would easily need three or more people to keep on top of everything.‍

PSP Specialist, World Poker Tour 

Importantly, the pace of resolutions is not just simply a matter of being about speed for the sake of speed. Instead, they offer a real-life benefit by helping keep customer satisfaction high and the number of tickets received by the World Poker Tour Support Team, low. 

However, Aurum not only assists their PSP Specialist in keeping customers content. It also plays a role in maintaining relationships elsewhere, namely with PSPs. With so many PSPs in operation, sustaining connections with all of them is easier said than done, especially when illegal chargebacks are taken into consideration. Although PSPs should vet players to ensure this doesn’t happen in the first place, their PSP Specialist and their PSPs now have intel – such as why exceptions occur or if fraud was present – at hand to resolve such issues swiftly. 

Having struggled with other software for 3 years, Aurum is extremely easy and intuitive to use. The difference is that tangible.‍

PSP Specialist, World Poker Tour 

Overall, in Aurum, the World Poker Tour have found a partner to match their professionalism and perpetual drive for improvement. With Aurum taking care of fundamental yet crucial back-office tasks in ways that boost productivity and keep players happy, the World Poker Tour is equipped to further improve the gaming experience of their players. Together with aurum.solutions, the future of iGaming looks very exciting.