Our office hours are 09:00 – 17:30 (GMT) Monday – Friday; however, we encourage all enquiries to be sent at any time so that we can reply to you as soon as possible.
Software might not be personal, but the solutions that we deliver are. As such, you will often find us in person with clients, offering our expertise and support to enhance their financial operations. However, we always maintain a presence at our offices. Our in-house support team in Reading will therefore handle any enquiry you send our way.
Our support team has the fastest resolution rate in the industry. Positioned full-time in the heart of our Reading HQ alongside the developers who create our software, frequently visiting clients in person, and possessing unrivalled technical knowledge, it is no surprise that 82% of all support cases are solved in less than 24 hours.
Our customers are our number one priority. They are always welcome to get in contact with us no matter if it is regarding an issue or expanding the application of Aurum into other areas of their business. We are also no strangers to receiving sales and media enquiries which can be sent to sales@aurum.solutions and press@aurum.solutions respectively.
