Aurum’s reconciliation platform is built with flexibility and power at its core. It is able to adapt to a host of different systems and to manage transactions from any payment service provider or bank account. Dedicated consultants take the time to ensure your process is working as efficiently and effectively as possible.
A concern the Betfred Finance Team had with their previous system included the declining support that was being offered, as Neil notes:
“The one massive thing that was totally different to our previous system was that the customer service side of it was pretty much non-existent.”
This is in stark contrast to Aurum Solutions, who prides themselves on the support that is available to all customers.
With a wealth of experience working with automated reconciliation solutions and a variety of other data-matching processes, the knowledgeable support team provides friendly and responsive support to all queries.
The quality of Aurum Solutions support team is something the Betfred Finance Team have particularly noticed, as June reflects;
“One of the key things for us has been the support and the availability and the response time that we get.
The Aurum Solutions team are always aware that what we are doing is time-critical and they respond as soon as they possibly can and sort out issues.”
Organisations can be assured that their accounts are protected by a robust and powerful system capable of quickly detecting any discrepancies. This added protection gives an extra level of security and confidence to users, as Neil observes; “it aided the Reconciliation process as well as the security side of things, which has become a lot smoother. It was becoming a bit impossible to be able to manage with Spreadsheets – but now the platform has made it so we can see any discrepancies fairly quickly, whereas before we were struggling to notice them.”
Aurum solutions platform includes an array of features that make your financial processes as simple and secure as possible. One feature that has been particularly useful to the Betfred Finance Team is the dedicated notification utility. June comments; “When we do the reconciliation each day it flags up where there may be cash discrepancies in the shops; such as where the money might not have been taken to the bank. This allows us to quickly get that information across to our security team who can investigate.”
June Manock from BetFred reflects on Aurum Solutions intervention:
“We’re absolutely satisfied with the way Aurum handles our accounts. We’re satisfied with the way it manages exceptions and reports. It helps by posting into our finance system as well, before we used a completely separate process. Now it pretty much writes the journal for us!”