Reconcile all bookings and payments in one place.
Travel reconciliation is not payment against bank. It is the commercial event against the money movement against the service actually delivered — and the reference that ties the three together has to survive booking, payment, supplier settlement, amendment, refund, commission and the ledger. Aurum keeps that reference intact across every system, so most of the work runs itself and your team handles genuine exceptions.
Loved by airlines, online travel agencies, tour operators and mobility operators like
How can Aurum help travel companies?
Streamlining finance from the commercial event to the ledger.
Keep one reference alive from booking to ledger
A booking generates a chain of references — an order, a ticket, one or more service documents, a payment authorisation, a settlement reference, a supplier invoice, a commission line. If any link in that chain breaks, finance falls back to manual exception handling, and that is where most travel back offices lose their time. Aurum builds and learns the reference relationships once, so the connection survives every stage instead of being rebuilt in a spreadsheet each month.
Reconcile the commercial event, the money and the delivery
Two-way matching tells you a payment arrived. It does not tell you whether the booking created the right receivable or payable, whether the money moved through the right rail, or whether the service was actually delivered. Aurum reconciles all three together, so a booking is only financially closed when the commercial record, the cash and the delivery agree.
Carry amendments through, not just the original booking
The operated trip is rarely the trip that was sold. Extra rooms, no-shows, changed transfers, cancelled excursions, extra rental days and services added on the ground all move the number after the booking was made. Aurum ties every amendment back to the original reference and reconciles the final position, so a file closes on what happened rather than what was quoted.
Prove margin per booking, not per month
Gross amount collected, supplier cost, payment and scheme fees, FX movement, commission or mark-up, and the effect of refunds and cancellations all have to land against the same booking before you know what it earned. Aurum assembles that economics per booking, so margin is a reported figure rather than a monthly inference.
Control money you hold long before you deliver
A deposit taken today can sit for months before a departure or a sailing, with balances and pre-purchased services collected in between. Aurum reconciles what you hold against what you owe on any given day, keeps pre-purchases attached to the guest and the voyage or trip until delivery, and releases deferred revenue on your own rules rather than a manual journal.
Track charges that arrive after the service ends
Tolls, fines, damage, cleaning, late supplier invoices and post-trip credits all land after the customer has gone. Aurum keeps the file open and ageing until those items arrive or expire, so a rental or a trip is not closed early and then reopened by a charge nobody expected.
Reconcile commissions and receivables from every partner
Where a supplier bills the traveller directly, what you are owed is commission, not a payout — and it has to be reconciled from completed bookings through supplier statements to cash. Aurum reconciles commission receivable, agency receivables, overrides and rebates against what was actually paid, and raises the shortfall as a case rather than absorbing it.
Absorb every rail, model and file format
Card, bank transfer, virtual card, settlement plan, merchant model, agency model — each arrives with its own file, its own cycle and its own quirks. Financial Data Automation retrieves settlement files from portals that were never built to be integrated with, and processes the supplier statement that arrives as a PDF attachment, so a new provider is configuration rather than a project.
What does Aurum FinanceOS do?
AI powered, all in one platform to centralise your finance operations.
Reference continuity, configured once
The single hardest part of travel reconciliation is keeping the order, ticket, service document, payment identifier and settlement reference linked across systems that each name things differently. Aurum resolves them against a reference model your team builds, and learns which identifiers sit behind which records over time, so the chain holds rather than being reassembled by hand.
Data collection that runs itself
Financial Data Automation connects to your reservation or booking platform, card acquirers, virtual card providers, settlement plans, banks and supplier portals through APIs, SFTP or web portals where no API exists. It can also listen to an inbox and process the supplier statement, remittance advice or invoice that arrives as a PDF or CSV, so the files that come from dozens of counterparties load themselves.
Matching you configure, not code
Set match rules in plain language or with expressions, take the AI-suggested rule as a starting point, and apply tolerances so FX movement and rounding don't become breaks. One-to-many and many-to-many matching handles a booking paid in instalments, split across several suppliers, or settled inside one bulk payout.
End-to-end exception management
Unmatched items become structured cases with severity, category, owner and full comment history, tied to the booking reference so whoever picks one up has the context. Deferred exceptions hold known timing differences — a refund inside its settlement window, a supplier invoice not yet received, a toll still to arrive — until they mature.
Reference continuity, configured once
The single hardest part of travel reconciliation is keeping the order, ticket, service document, payment identifier and settlement reference linked across systems that each name things differently. Aurum resolves them against a reference model your team builds, and learns which identifiers sit behind which records over time, so the chain holds rather than being reassembled by hand.
Data collection that runs itself
Financial Data Automation connects to your reservation or booking platform, card acquirers, virtual card providers, settlement plans, banks and supplier portals through APIs, SFTP or web portals where no API exists. It can also listen to an inbox and process the supplier statement, remittance advice or invoice that arrives as a PDF or CSV, so the files that come from dozens of counterparties load themselves.
Matching you configure, not code
Set match rules in plain language or with expressions, take the AI-suggested rule as a starting point, and apply tolerances so FX movement and rounding don't become breaks. One-to-many and many-to-many matching handles a booking paid in instalments, split across several suppliers, or settled inside one bulk payout.
End-to-end exception management
Unmatched items become structured cases with severity, category, owner and full comment history, tied to the booking reference so whoever picks one up has the context. Deferred exceptions hold known timing differences — a refund inside its settlement window, a supplier invoice not yet received, a toll still to arrive — until they mature.
Journals posted straight to your ERP
Journal Entry Automation turns reconciled outcomes into double-entry journals using your own posting rules and GL mapping, with supplier cost, commission, payment fees, FX and tax separated rather than bundled. Deferred revenue is released against departure, sailing or delivery on your own rules, and everything posts with validation and approval before it lands.
A cash position that accounts for money in flight
Track customer receipts, funds committed to virtual cards, supplier payments due, settlement plan balances owed, commission receivable and refunds outstanding across every account and currency. In a business that collects early and pays late, the bank balance is not the position.
AgentOne
Aurum's AI agent works inside the product you are already in. Ask why a settlement did not match and it answers from the data on screen, proposes the matching rule for a new provider's file or drafts the correcting entry for your approval. It holds its own identity, acts on behalf of a named person, and writes nothing without a human approving it.
Best support in the industry
Get support that moves at your pace. On average, we answer in 21 minutes and resolve 87% of cases in under 24 hours. Backed by 5 star Trustpilot reviews, you keep close and operations moving without delays.
Journals posted straight to your ERP
Journal Entry Automation turns reconciled outcomes into double-entry journals using your own posting rules and GL mapping, with supplier cost, commission, payment fees, FX and tax separated rather than bundled. Deferred revenue is released against departure, sailing or delivery on your own rules, and everything posts with validation and approval before it lands.
A cash position that accounts for money in flight
Track customer receipts, funds committed to virtual cards, supplier payments due, settlement plan balances owed, commission receivable and refunds outstanding across every account and currency. In a business that collects early and pays late, the bank balance is not the position.
AgentOne
Aurum's AI agent works inside the product you are already in. Ask why a settlement did not match and it answers from the data on screen, proposes the matching rule for a new provider's file or drafts the correcting entry for your approval. It holds its own identity, acts on behalf of a named person, and writes nothing without a human approving it.
Best support in the industry
Get support that moves at your pace. On average, we answer in 21 minutes and resolve 87% of cases in under 24 hours. Backed by 5 star Trustpilot reviews, you keep close and operations moving without delays.
Collaborate in context without switching tools.
Keep every decision tied to the work
Use contextual comments, annotations, and @mentions on items and exceptions, with a full history and supporting evidence attached.
Bring the right people in at the right time
Notify users or roles on exceptions, loader results, and threshold breaches, with centralised in-app delivery and subscription-based alerts.
Maintain accountability and audit trail end to end
Assign ownership with due dates and escalation, track status and ageing, and keep a unified activity timeline for audits and internal reviews.
Collaborate in context without switching tools.
Keep every decision tied to the work
Use contextual comments, annotations, and @mentions on items and exceptions, with a full history and supporting evidence attached.
Bring the right people in at the right time
Notify users or roles on exceptions, loader results, and threshold breaches, with centralised in-app delivery and subscription-based alerts.
Maintain accountability and audit trail end to end
Assign ownership with due dates and escalation, track status and ageing, and keep a unified activity timeline for audits and internal reviews.
Get enterprise quality reporting without the complexity.
Support self-serve reporting
Build, tailor and schedule dashboards and reports without technical help.
See margin by booking, supplier and channel
Report on commission, fees, refunds and chargebacks by supplier, channel, brand and currency, so you can see which routes and contracts actually earn.
Distribute reports automatically
Send the right report to the right team on schedule, so outstanding items and ageing recoveries are visible without anyone asking.
Keep numbers reliable over time
Preserve data quality through enrichment on match and end to end observability across ingestion, matching and execution.
Get enterprise quality reporting without the complexity.
Support self-serve reporting
Build, tailor and schedule dashboards and reports without technical help.
See margin by booking, supplier and channel
Report on commission, fees, refunds and chargebacks by supplier, channel, brand and currency, so you can see which routes and contracts actually earn.
Distribute reports automatically
Send the right report to the right team on schedule, so outstanding items and ageing recoveries are visible without anyone asking.
Keep numbers reliable over time
Preserve data quality through enrichment on match and end to end observability across ingestion, matching and execution.
What does each travel segment reconcile?
The workflow changes materially by segment. Each one needs a different durable reference, and the hard part is different in each.
Airlines
Direct sales — order, ticket and service document data against payment authorisation, capture, acquirer settlement, bank receipt and the general ledger. Indirect sales — GDS and NDC sales against settlement plan reporting, including the form of payment the agent used, with refunds, agency debit memos and agency credit memos carried through the back office. Ancillaries such as seats, bags and upgrades against the amount collected and the service actually delivered.
The number of commercial and accounting references, not the payment itself. A single booking can involve an order, a ticket and several service documents, and where an agent pays with its own commercial card or virtual card — permitted only with the airline's explicit consent — the airline still has to tie that card transaction and its settlement back to the ticket, the service document and the agency sale. IATA's ONE Order programme aims to collapse those separate records into a single Order and remove reconciliation exercises created by multiple references, but both models will run alongside each other for years.
Online travel agencies
It depends entirely on the commercial model, and most OTAs run both. Under the merchant or merchant-of-record model, the traveller pay-in is matched to the booking and to acquirer settlement, the supplier payable is matched to the same booking whether it is paid by virtual card, bank transfer or another rail, and finance then proves the full economics: gross collected, supplier cost, payment fees, FX, commission or mark-up, refund and cancellation effects, final margin. Under the agency model the supplier charges the traveller directly, so there is no payout to reconcile — instead completed bookings are reconciled to expected commission, then supplier statements and cash receipts to that commission receivable.
Running two reconciliations that look nothing alike over the same booking base, and keeping the booking reference attached to a virtual card number, a supplier invoice and a commission line at the same time.
Destination management companies
The trip file. Amounts due from overseas agents, tour operators and clients on one side; commitments to hotels, transport companies, guides, restaurants and experience providers on the other. Customer deposits and balances, supplier invoices against contracted rates and voucher references, supplier payments, commissions and mark-ups, FX movements, cancellations and credits.
The post-trip true-up. The operated trip differs from the quote — extra rooms, no-shows, changed transfers, cancelled excursions, services added on the ground — so a file is only financially closed once those changes, supplier credits, FX and the final margin have been reconciled. Usually done by hand, usually late, and usually on a small team.
Cruise lines
Two distinct revenue environments. The cruise booking runs from deposit through balance due before the voyage, including cancellations, refunds, pre-purchased onboard services and receivables from both card merchants and travel agents. The onboard account is separate: the folio accumulates drinks, dining, excursions, retail and other spend during the sailing, and then has to match the final payment capture and merchant settlement. Travel agent commissions and voyage-level adjustments sit across both.
The gap between booking and sailing. Cash is collected long before the service is delivered, so deferred revenue and future service delivery matter more here than in any other travel segment, and a pre-purchase has to stay attached to the guest and the voyage until it is delivered.
Car rental and mobility
The reservation against what actually happened. Reservation, rental agreement, card pre-authorisation or deposit, final invoice, payment capture, processor settlement and bank receipt — with the final amount moved by fuel or charging, extra days, tolls, fines, damage, cleaning, additional drivers and other optional services. A second layer reconciles agent and partner commissions and corporate customers invoiced on credit terms against accounts receivable.
The rental stays financially open after the vehicle is returned. An authorisation hold is placed at pickup and the unused portion released at return, but tolls, fines and damage charges arrive later, so the agreement cannot be closed when the keys come back.
Who benefits?
Our product fits every kind of travel business, from an airline to an online agency, a destination management company, a cruise line or a rental operator.
How does Aurum work for travel and transport?
We have 6,000+ integrations ready to support every channel, provider and supplier you work with.
Centralise all your data into Aurum and stay in control of your finance operations.
- Suppliers / Hotels / Airlines
- Banks
- Reports
- PSPs / Card Acquirers
- Journal Files / Corrections
- ERP
- Booking Platform / Back Office
- Email / Drive
Why switch to Aurum now?
T+1 halves the time you have to get it right
On 11 October 2027 the UK, EU and Switzerland move from T+2 to T+1, following North America in May 2024. Allocation, confirmation, funding, FX and reconciliation all have to complete inside a single business day, so an overnight reconciliation reviewed the following morning now happens after the settlement deadline rather than before it. Aurum reconciles intraday as custodian and broker data arrives, which is the difference between preventing a fail and reporting one.
The client assets regime keeps widening
CASS 15 brought payments and e-money firms into a safeguarding regime with mandatory annual audit in May 2026, and CASS 16 and 17 bring stablecoin issuers and cryptoasset custodians in from 25 October 2027. Firms holding fiat alongside cryptoassets fall under CASS 7 as well, which widens the obligation more than most expect. Building the control once, on a platform that already covers the chapters in force, is cheaper than building it per regime.
The regulator expects automation, and has said so
The FCA has written to firms about the importance of deploying automation in this area, and manual reconciliation is increasingly difficult to evidence as a control. A spreadsheet can produce the calculation but not the segregation between clients, the immutable record of who changed what, or the alert when a shortfall appears.
A bespoke or in-house tool is a single point of failure
In-house reconciliation tools need maintenance and periodic rebuilds as products, custodians, platforms and settlement cycles change — and T+1 is exactly the kind of change that turns a working internal tool into a programme. Configuration you control, with support behind it, removes the dependency without giving up customisation.
Here’s what you can get done with Aurum in just 30 days.
Switch to AurumOur Finance and Business Consultants have worked with some of the most brilliant finance teams in Travel and Transport. They can help you connect your systems, design better financial processes, automate the ones that work for you, apply proven approaches and best practices, configure and implement Aurum around the way your business needs to operate, and roll out Agentic automation across your team.
See Aurum FinanceOS for Travel and Transport
Automate your financial processes with us.
Aurum FinanceOS brings benefits to clients of all sizes across every industry. From bespoke setups and multi-currency operations to custom reports, regional quirks, and legacy systems, we've seen it all.
Automation from end-to-end
Compliant with all regulations
Fully scalable solution
Unique financial insights
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