“The only way that we can actually scale is by working with businesses like Aurum.”

Since 2022, Paytently has worked to deliver reliable payments infrastructure for merchants, scaling from a gateway to a fully regulated PSP. Their overarching mission throughout has been to build a payments platform that removes all boundaries and limitations for businesses of every size and industry.

The Challenge

As they continued to scale in industries such as iGaming, and moved into the flow of funds, Paytently needed to be able to match their PSP reports to their internal records efficiently and with rapid exception management.

The finance team was working hard to do this manually, achieving an impressive 97% match rate. However, continuing to do so, while growing at speed, was becoming challenging for several reasons:

• Time - As transaction volumes surged and payment providers scaled in numbers, the time and headcount needed to reconcile every transaction increased significantly.
• Exceptions - While 3% of exceptions seems like a small proportion of transactions, when processing thousands a day, finding the root cause of a discrepancy and resolving it was becoming harder to stay on top of.

As such, Paytently's team made the decision to automate. However, after consideration, an internal custom solution was deemed time consuming and expensive and so a financial automation tool, supported by a group of reconciliation specialists, was sought after.

The Solution

Sam and Laurent recognised Aurum for its success in the payments and iGaming space and so decided it was the right choice for Paytently. After integrating in 'record time', significant time saving cascaded into other benefits across the wider business.

Additional benefits of using Aurum:

1.    Greater visibility over transactions

With Aurum, they were able to redesign their reportable outcomes, providing clearer information on initial transactions, chargebacks and refunds.

2.    Increased PSP information

Paytently now has more time to investigate the data consistency, availability of reporting, and fee structures of their PSPs

They can now select PSPs that provided confidence and consistency, while complimenting their internal processes

3.    Improved data consistency

On Paytently's recommendation, many of their merchants also now use Aurum, providing mutual clarity over their shared transactions.

The business can now manage transactions through the path of least resistance, without putting strain on their back-office. This has helped to differentiate them in a saturated market.

The only way that we can actually scale the business is by working with businesses like Aurum.

Samuel Barrett

CEO at Paytently

The Results

Paytently is now integrated with over 80 clients and has a network of over 60 acquiring partners, enabling their merchants to move money faster and reduce operational friction. This is all possible without spending hours on manual matching.

Aurum gives us the confidence to scale, because we know we have a solid reconciliation engine as the foundation of our business

Samuel Barrett

CEO at Paytently

The Future

Paytently has recently been granted a Payment Institution (PI) licence by the Malta Financial Services Authority (MFSA) and are moving towards becoming a payment facilitator. This will involve shifting to more regular reconciliations, a challenging change, but essential for building deeper regulatory trust.

Aurum is supporting this shift in reconciliation time by extending current PSP integrations, using APIs to ensure stronger reconciliation feedback and supports the business as they set a standard for transparency and compliance in the payments space.

There is no doubt that Paytently will continue to scale and we look forward to our continued partnership as their platform evolves into a full-stack payment provider.

They are very flexible and work together with you. It’s a real partner, not just a supplier

Laurent Reysbosch

CBDO at Paytently